FAQs
ProductsHow do i apply the perfume oil?
You would apply to pulse points,such as wrist,behind your ears,neck and inner elbows.The heat from these spots help to release the scent.
I want a complete fragrance list can you send me one?
The fragrance list can be downloaded from the website, please see the FRAGRANCE LIST category for the download link.
Why does my scent smells of nothing?
We do not send out odourless scents. A blocked nose,cold or flu really affects sense of smell and the perfume can either smell faint or odourless. Some customers have left it a few days before they try the scent again and can smell the aroma.It is also often the case that having tried a few scents it is difficult to keep on smelling new aromas without confusing your nose.We advise you to apply the fragrance and wait an hour or so then smell,before applying a new scent in a different spot.
If you still beleive it is odourless you are more than welcome to return the product back and we will happily investigate, but please keep in mind that returns postage is paid by the buyer.
Do you make custom blend scents?
Unfortunately we do not offer a custom blend service.
What’s Better, the perfume oil or the Eau de Parfum?
Customers prefer different ways of applying scent, some like to dab-on or roll-on to the skin while others prefer a mist on the skin/ clothes. Both formats are great, however the oil may stain clothes .We like to apply oil to our palm and rub gently to spread the scent and gently pat on clothing to prevent this.
What's the difference between the Eau de parfum and the silky spray?
Eau de parfum contain alcohol and are therefore Flammable and not shippable outside the UK ,so the silky spray has been introduced for all customers to enjoy. The silky spray is silicone based and non flammable,it is non greasy and light and applies straight onto the skin or from about 30cm it can be spray on clothing.
I am after a musky, woody, oriental, floral accord scent, what do you recommend?
Please enter your required search terms in the search box. Alternatively, a simple search on the internet may bring up some suggestions. You can always try samples which are available on each product page's menu.
I am after a scent with aldehydes, aquatic notes , Tonka, oud, Vanilla, Patchouli, what do you recommend?
Please enter your required search terms in the search box. Typing in for e.g. “Vanilla” will bring up 100’s of results because vanilla is so widely used in scents, so it might be better to narrow it down a bit by being more specific about the notes you want. You can always try samples which are available on each product page's menu.
How much projection and longevity do the EDP’s have compared to Oils ?
Every individual is different, and longevity is entirely dependent on your body chemistry. Body temperature can affect the staying power of your scent and so can the weather. Samples can be purchased on the site to see how well they take to your skin.
I would like a strong scent, what do you recommend?
What we recommend as a “strong” scent may not be one that you would deem as strong, it may also be a strong scent but not one that you like. We recommend you try some samples and test these on your skin before buying a bigger size. You can also search public forums for reviews on scents to give you a better idea.
How can I make my fragrance last longer?
You can layer up the scent by adding a body lotion to your routine and spritzing or rolling the scent on your skin. As the moisture locks into your skin the scent also dries in.
I am making a bulk order, can you generate a discount code?
I’m afraid we do not generate codes for individuals, discounts are promoted on the site regularly so keep an eye out on the site for these. Alternatively you can Subscribe to our newsletter for alerts on discount events and sales.
Can I make candles/wax melts/oil burners using your oils?
These oils are skin safe so they are already a finished product,however You can experiment if you wish.
How do I make a finished product?
I am afraid we do not give out advice on making your own products, please use the relevant avenues to gain knowledge on how to make your own products.
Orders
I just placed an order but didn’t apply the free gift where applicable. Can you add this to my order?
I’m afraid we cannot add a free gift if the item hasn’t been added to the shopping cart. It must show on the invoice. If you wish to have the order cancelled so you can place the order again please notify us as soon as possible.
Can I amend my order; I want to add something else?
Please contact us as soon as possible because we may miss your email if we are already processing the order, but we can certainly try and stop the shipment.
Am I able to cancel my order?
If the order has been marked as shipped, then I am afraid it could be too late. You would need to return it once received or you could refuse acceptance of the parcel when it’s delivered to you. We would not be responsible for return costs.
Delivery
How long will my order take to arrive?
On a standard service (Royal Mail) typically orders are dispatched within 2-3 working days and this takes around 3-5 workings days for delivery to UK addresses. International orders take a little longer for delivery and can take around 10-15 working days depending on your destination. This is only an estimate, standard services mostly arrive on time although some don’t.
PLEASE NOTE THAT IN MORE RECENT TIMES ROYAL MAIL HAVE DELIVERED SOME PARCELS LATER THAN EXPECTED.
Do you have an Express service?
Yes we do. You can opt for the express service at the checkout where you’ll get UK orders within 2 working days and international order within around 7 working days.
Express services should also be used by international customers if they have any Eau de parfums/reed diffusers/Room fragrances/Car fragrances on their order. Standard service providers will not carry flammable liquids and your order will be delayed if standard delivery is selected.
Where is my tracking number?
Please log in to your account, the tracking number should be available once marked as shipped. (you will be contacted if there is a hold on your order.)
I can’t track my order, is it a valid tracking number?
Tracking numbers are genuine and once assigned to your order, are valid and generated by Royal Mail. They do not update tracking till the item has been delivered but if your item has been marked as shipped please wait for the order to arrive.
Do you ship worldwide?
Yes we ship worldwide.
Why is Express international shipping so high?
These shipping rates are provided by the shipper, and they are the best rates we can get for carrying hazardous liquids overseas and for an express service.
Do I need to pay customs taxes on my order?
If customs duties are applicable, then the buyer would be responsible for paying these for release of a parcel.
Can you mark an order as a “Gifts” on the custom declaration so I don’t have to pay duties?
These are automatically generated by the shipper, so if the goods were sold to you, then this information including costs will appear on the declaration automatically.
Returns
I want to return an item how do I go about this?
Please contact us so we are aware of the return. Carefully pack your unused items in the same way that you received them and include the invoice. You may also add a small note about your preference of a refund/exchange.
My item is faulty, what do I do?
Please get in touch within 7 days of receipt to report any faults.
Do you provide pre-paid return labels?
I'm afraid we do not provide returns labels.
When will I get a refund?
Once the return is received, we will inspect it and refund you the cost of the items accordingly. Please note if the item(s) have been used, unfortunately we will not be able to process a refund.
Who pays returns postage?
The customer is responsible for paying returns postage. If you request an exchange then we would cover the costs of postage.
Wholesale
Can you offer wholesale concentrated fragrance oils?
Yes we can offer wholesale concentrated fragrance oils. Please get in touch for more details.